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03/04 Jyotsna Gera
Talent Advisor at PeopleX Ventures

Views:98 Applications:42 Rec. Actions:Recruiter Actions:13

Account Manager - Client Success - Consulting Firm (4-6 yrs)

Any Location Job Code: 319899

Our client is a distinguished business consulting firm, dedicated to empowering online businesses, coaches, and consultants. They guide their clients through their growth journeys, helping them enhance their leadership, sales, and marketing capabilities.

Our client is seeking a sales or customer success professional with 5+ years of experience and who will be responsible to manage and support client accounts to ensure long-term client retention and success.

Key Responsibilities

- Cultivate and nurture long-term relationships with large, complex organizations.

- Ensure clients understand and experience the ROI/value delivers.

- Proactively engage in strategic account planning and customer success issue resolution.

- Collaborate with cross-functional teams, including Sales, Marketing,

- Support, Billing, and Operations, to ensure an exceptional client experience.

- Regularly meet with clients, both virtually and in person.

- Identify expansion opportunities and work closely with the sales team to capitalize on them.

- Maintain a keen understanding product offerings and updates.

- Uphold the values in all interactions and decision-making processes.

Skills and Qualifications

- 5+ years of experience in customer success management / equivalent role.

- Proven proficiency in customer retention & growth in a B2B environment.

- Exceptional communication and presentation skills.

- Strong leadership, teamwork, & cross-group collaboration abilities.

- Bachelor's Degree (or equivalent work experience).

- Willingness to travel to client locations as needed.

Mandatory Platforms, Software and Skills Experience:

- Facebook Ads (Targeting, KPI's, Data-based Decision Making, Overall Strategy)

- Funnel Building Software

- Sales (Ideally High-Ticket, Rs 1L+)

- Copywriting/Persuasive Copywriting (Emails and Ads)

- Direct-Response Messaging

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