Job Summary:

Work on brands as the face of the agency and contribute to the creation of digital experiences.

Manage work efficiently, generate ideas collaboratively with the team, and have a passion for

top-notch quality.

The Account Manager will work across multiple teams to drive engagement and ROI-led growth for the clients.

Job responsibilities :

- Creating a positive onboarding experience for new clients.

- Manage daily activities and tasks for clients

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Responding to clients' requests as they arise in real time

- Maintaining an accurate record of all necessary documents pertaining to the brand.

- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech, As and Operational Services

- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)

- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue

- Ensure that projects/scope is completed on time

- Coach and support team members to help them meet departmental goals

- Take responsibility for the quality of work, the accuracy of brief and the team's output - Maintain weekly, fortnightly and monthly reports

- Meeting clients to discuss digital marketing strategy and report on progress

- Keep ahead of industry's developments and apply best practices to areas of improvement

- Maintain an orderly workflow according to priorities

BECOME A PEOPLE'S PERSON!

- Exhibit strong leadership skills and motivate-inspire your team members

- Stick to the client's brief and the agreed process to deliver effectively

- Utilize your team's productivity keeping the Scope Of Work and allocated budget

- Be all ears to everyone around and mentor yourself to get the best performance possible

IMPROVE THE PROCESS!

- Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

- Manage all business communications

- Become a link for the internal team and make sure the process is consistently followed

- Thrive on collaboration to create killer work.

Job Requirements:

- Develop and maintain existing client relationships.

- Excellent organizational and time management skills.

- Strong digital marketing ecosystem understanding

- Strong analytical and problem-solving skills.

- Effective communication skills.

- A+ presentation skills

- Natural attention to detail

- Foresight