Job Description

Role: Account Coordinator (Customer Success Team)

Role Purpose :

Managing Accounts and focus on Repeat Business

Role Description :

- Follow up with existing clients

- Identifies opportunities to grow business with existing clients. Upselling and Cross-selling

- Operates at the point of contact for assigned customers

- Develops and maintains long-term relationships with accounts

- Makes sure clients receive requested products and services in a timely fashion

- Communicates client needs and demands of employer company

- Forecasts and tracks client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Coordinate with staff members working on the same account to ensure consistent service

- Collaborates with sales team to reach prospective clients

- Service multiple clients concurrently, often meeting deadlines

- Keep records of client transactions

Candidate Specifications :

Ideally a graduate with 1/2+ years of relevant to this area of work

Technical Skills :

- General Skill on drafting the emails to the internal/external clients in a highly professional manner

- General Knowledge on varied industries preferably on US & European markets

- Good knowledge of Digital Marketing industry (Email Campaign/Marketing tools)

General Requirements :

- Need to work only at night time

- Possesses Motivation skills

- Is a versatile self-starter who demonstrates a positive attitude towards the work

- Willingness to work as a part of the Team's objective

- Is able to work under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility & high focus

Experience - 1 to 3 Years

- International Client Handling

- Immediate joiner

- Night Shift

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