Customer Success/Client Solutions Partner - Retail/Consumer Goods Practice BU - Strategic Leadership role

Role : Lead - Client Success [Retail / Consumer Goods]

Location : Bangalore (Whitefield)

About Accion Labs - (www.accionlabs.com)

- Accion's core purpose is to impact lives by transforming businesses through innovation. Accion focuses on transformation projects for global enterprises and technology firms. We have 5,000+ employees globally spread across 20+ locations, who specialize in digital consulting, innovation and digital product engineering, data/machine learning engineering and automation engineering.

- Accion holds the expertise in building new products and re-engineering legacy products using state of the art technologies and innovation. Led by an entrepreneurial leadership team that focuses on execution, outcome, and continuous learning - Accion is trusted by leading global enterprises, fast-paced mid sized organizations as well as innovative start-ups.

Role Description :

- At Accion, we are continuously on the lookout for self-driven and digital-savvy professionals to drive the next phase of growth and evolution of the organization. We are keen to bring on-board a select few individuals who above all, have a can-do mindset and the ambition to play high-impact growth-focused roles, in the global markets we serve. Along with high-energy and an entrepreneurial attitude, individuals applying for this role must have an elevated sense of accountability and ownership to assume charge of situations and to drive world-class outcomes for our clients. In this role, you will be required to drive meaningful client engagement & world class customer experience within our existing customers / partner with our new business development teams in driving the client acquisition/account mining effort and other transformational initiatives.

- Partnering with business leaders / client-facing teams in proactively identifying new growth opportunities and developing the business and value proposition for the same

- Craft the messaging / collateral and partner with marketing in building market-facing content to drive prospect / client-focused marketing outreach (ABM)

- Partner with delivery teams in elevating the Accion positioning within strategic accounts, position our various service offerings and strengthen the overall relationship

- Help the sales and delivery organization build a deeper appreciation through research and analysis of the industry and client's specific context, including via due diligence in pursuits / new client engagements

- Help contextualize the technology/horizontal service offerings to an industry / business / client context

Key Requirements :

- Previous experience in a technology services firm in or one more of the following roles - business analysis or consulting / pre-sales / solution design / customer-facing project or program management

- Appreciation of project and/or program management concepts, ideally through hands-on experience

- Should have anchored or led sales pursuits and be extremely well versed with the nuances of a technology/IT sales process. Exposure to pricing or commercials will be preferred.

- Strong problem-solving skills, esp. the ability to frame the problem statement accurately, along with its context and success criteria

- Good understanding of the technology space along with the ability and interest to keep building on that knowledge to stay ahead of the curve

- Excellent communication skills (verbal & written) to be able to clearly articulate and present ideas / concepts and collaborate with multiple stakeholders

- Proficiency with MS excel, MS PowerPoint and other necessary skills to create and deliver impactful client presentations is necessary

Preferred :

- Client stakeholder management experience, ideally within US/Europe regions

- Pre-sales/solution design experience in the retail/consumer goods vertical at a global technology services/ solutions firm

Range of Experience :

- Total experience, between 4 to 8 years

- Minimum 2 years, post-MBA in a similar firm (technology services / solutions firm) is good to have

Education Qualifications :

- MBA (equivalent) from Tier-1/2 B-school + technical graduate qualification (preferred, not essential)