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15/05 Arpita Tripathi
HR at Accenture

Views:223 Applications:70 Rec. Actions:Recruiter Actions:0

Accenture - Customer Service Role - International Chat Process (1-4 yrs)

Gurgaon/Gurugram Job Code: 119292

Chat services are provided via web chat and include inbound and / or outbound.

Responsibilities : 

- Communicate with client customers via web chat to help resolve the issues being faced.

- Portal navigation and troubleshooting.

- Ordering support.

- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchase orders.

- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.

- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

Job Requirements : 

Graduate - Any degree of Any Streams

- 1 to 4 years of customer service and/or sales experience (international bpo Chat mandatory)

- Excellent verbal and written English communications skills

- Experience in international Customer Service - chat.

- Understanding of Google and Microsoft Office products (Excel. Word, PowerPoint)

Flexible to work in Rotational Shifts and Rotational week off's

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