Academic Counselor - Sales - Education (0-4 yrs)
JOB DESCRIPTIONS (ROLE/RESPONSIBILITIES/KRA) :
- Handle student complaints, query, provide appropriate solutions and alternatives within the time limit
- Follow with faculty and students to ensure resolution. Maintain records of student interactions.
- Will be responsible for all Student communication and interaction, hence should have strong verbal and written communication skills
- Ability to learn new concepts & market trends quickly in order to counsel students about the same
- Excellent communication and presentation skills
- Responsible for, Orientation, Support, and Productive Output.
- Interaction with students and parents on routine basis for doubt clearing, general counseling and progress feedback
- Giving proper information to the students/ candidates about the course.
- Maintain the Students Enrollment or Enquiry data.
- Should have knowledge of working on ticketing platforms like JIRA, Zendesk etc.