REQUIREMENTS:

- We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment.

- As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

- You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

- Excellent written and spoken communication skills (English proficiency).

- Strong sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective students and close applications.

- Approachable and vibrant personality.

- Ability to approach any situation with patience and very strong empathy.

- Passion to always deliver the highest levels of customer service.

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.

- Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

ROLES AND RESPONSIBILITIES :

- Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.

- Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.

- Identifying references through the existing customer base to increase the sales pipeline

- Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software

- Responsible for adherence of the inside sales process, tools and data management.

- Meet and overachieve the given weekly, monthly, and quarterly target in terms of revenue as well as number of enrolments.

- Handle Objections and Price Negotiation

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