HR at Mantra Technologies Pvt. Ltd
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500apps - Team Lead/Specialist - Customer Success (6-10 yrs)
Team Lead - Customer Success Specialist | Saas | WFO
Job description :
- Customer support through real time Calls, Chats and tickets with a team of Customer Success Specialists.
- Review Calls, Tickets and Chats on a daily basis and provide feedback to / coach / develop CS Specialists on a daily basis.
Required Candidate profile :
- Stay abreast of app releases / versions, bug fixes, test features and share updates with the team. Develop new / edit existing Knowledge base articles as necessary for Customers.
Perks and benefits :
- Competitive pay
- Friday meals
- Daily Snacks
Role - Head - Customer Success
Industry Type- BPO / Call Centre
Functional Area - Customer Success, Service & Operations
Employment Type - Full Time, Permanent
Role Category - Customer Success
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
