Location : Bangalore

Company Website - 3dwalk.in

- Early stage technology startup in real estate space.

- Current client base of 70 builders.

- In growth phase with a proven revenue model.

- Young founding team with experience working in companies like Microsoft Research and Samsung R&D

What is Customer Success :

Customer success includes handling post sales and making the customer realize the value of the product to the fullest. It is an emerging field for technology/product companies.

Job description :

Project Delivery : Coordinate with operations team and handle the delivery of the project.

Responsible for product adoption :

- Explain the product to sales executives, understand their issues in using the product and resolve them.

- Follow up with sales executives and make sure that the product is utilized to the fullest.

- Identify the problem, develop strategies and implement them to make the product adoption easier.

- Communicate the insights to the product team and get the feature implemented.

- Ensure client satisfaction and get referrals by maintaining a good relationship with the clients.

- Quantify the value of the product by collecting and analyzing data on customer's key sales metrics.

General notes :

- The job will be very hands on and active. You shouldn't expect to be sitting in a cubicle all day.

Desired skills :

- Excellent communication skills - verbal and written.

- Critical thinking

- Self learning ability

- Prior experience in sales is a plus.

- You can expect an open culture and startup setup.

Salary - As per the industry standards.

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