We're looking for Product Managers who will build Next - Gen Open API platform to be used by clients as "Platform-as-a-service" for BFSI and other industries.

Who Are We

- 1SB is an upcoming Financial Gateway platform engineering starts up with strong domain and client relationships.

- Highly energetic Founding Team with a combined 100+ years of rich experience across Wealth management, Insurance and Lending Technology.

- We are at located at Mumbai & Pune. We are challenging the status quo on how new age companies (Fintech, Insurtech, E-Com, EdTech and Agri-Tech) build their products and large organization achieve digital transformation with innovative solutions with faster time to market.

- We are a great combination of experienced and young energetic high calibres team of 50+ experts building Global Capabilities with Local Presence & Client First Approach. We will hit the ground running and add 100 more amazing talent by end of next year.

About Individual

We are seeking a highly skilled and experienced Customer Success Manager to join our Wealth gateway team. As a Customer Success Manager, you will be responsible for cultivating strong relationships with our clients, ensuring their success and driving customer retention and expansion. You will serve as a trusted advisor, understanding the unique needs and goals of each client and providing strategic guidance to maximise their value from our platform.

Responsibilities:

- Build and maintain strong relationships with key stakeholders at assigned Manufacturers, Distributor and Custodies, including executives, decision-makers, and end-users.

- Serve as the primary point of contact for clients, acting as their trusted advisor and advocate within the company.

- Understand clients' business objectives, challenges, and pain points, and proactively provide strategic guidance and best practices to drive value and ensure success.

- Collaborate with cross-functional teams, including sales, product management, and support, to ensure seamless onboarding, adoption, and ongoing support for clients.

- Drive client retention and expansion by identifying upsell and cross-sell opportunities based on clients' evolving needs and business goals.

- Develop and execute strategic account plans for assigned clients, outlining objectives, success metrics, and action plans.

- Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.

- Monitor and analyse client usage data and metrics to identify trends, risks, and opportunities for improvement.

- Collaborate with the product management team to provide feedback on product enhancements and new feature requests based on client feedback and market trends.

- Stay up to date with industry trends and best practices in customer success management and share insights and knowledge with the team.

Requirements:

- Bachelor's degree in business, marketing, or a related field. MBA is a plus.

- Understanding and experience of PMS/AIF and Fixed Deposit products

- Proven experience as a Customer Success Manager or similar role in a B2B SaaS environment, preferably with enterprise-level clients.

- Excellent communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels.

- Strategic mindset and ability to think critically and problem-solve in a fast-paced environment.

- Proactive and customer-focused approach, with a passion for driving client success and satisfaction.

- Strong organisational and project management skills, with the ability to manage multiple clients and priorities simultaneously.

- Data-driven mindset, with the ability to analyse and interpret client usage data and metrics.

- Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams.

What you can expect

- As well as working alongside other friendly, passionate and talented people to work with.

- High energy start-up/Fintech environment, working on cutting edge technologies, first of a kind , scalable platforms.

- Unlimited Vacation Days, Are you up for it?

- High growth path and opportunity to be a part of young team ESOP plan for you to create wealth

- Working closely with founders and senior advisors/ mentors with global experience and grow as a leader of a business vertical or geography within a short span of time.

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