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21/11 Harshita Pradhan
Assistant Manager - HR at 1MG Technologies

Views:889 Applications:136 Rec. Actions:Recruiter Actions:12

1mg.com - Assistant Manager/Manager - Customer Support (7-12 yrs)

Delhi/NCR/Gurgaon Job Code: 18028

Positions

Assistant Manager - 2 positions

Manager - 1 position

Job Description :

- Manage a large and diverse team of CSAs working towards pre-defined targets

- Responsible for maintaining discipline and roster of team on the floor

- Responsible for staff retention within the team

- Ensure prompt and accurate service and achievement of targets

- To assist new members of the team by updating knowledge & bridge process gaps

- Be directly responsible towards fostering the development of team by motivating them

- To ensure team achieve productivity and quality roster adherence

- Accountable for smooth flow of operations

- Ensure CSAT target is met of the entire team and there is high focus amongst all team members to deliver exceptional quality service

- Coordination between Managers and Team Members.

Skills :

- Strong interpersonal skills and ability communicate with people across organizational units

- Should be a keen learner

- High on responsibility and ownership

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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