Manager - Talent Acquisition at 123Stores ECommerce Pvt. Ltd.
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123stores.com - Customer Experience Specialist (1-4 yrs)
- Professionally and courteously respond to all customer emails/cases/calls within set benchmarks to provide great customer experience.
- Liaise with Brand suppliers/partners, vendors if required to expedite the queries/returns management process.
- Ensure minimum market place escalation and negative/neutral feedbacks post working on the threads.
- To improve TAT/Lag time in responding to customers and ensure that customers are responded to in timely intervals.
- To ensure the best financial decision is taken on a customer case and memos are created on time and updated correctly.
- Comply with SOP's, while addressing a customer case.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Department: CST
Sub-Deprt: (Amazon/Ebay/Other market places)
Reports To: Manager, CST
Work Hours:
5:30pm to 3:30am
6:30pm to 4:30am
7:30pm to 5:30am
SKILLS REQUIRED
- Excellent Communication skills
- Collaborative Working
- Lateral Thinking and astute decision making skills
- Customer centric
- Self-driven and takes ownership
QUALIFICATIONS
- Diploma/ Graduate
- 2+ years experience in Customer Service domain
LOCATION:
Kolkata
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