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14/02 Jyoti Gangawane
HR at UCG eSolutions LLP

Views:646 Applications:60 Rec. Actions:Recruiter Actions:40

UCG eSolutions - Executive - Customer Service (1-2 yrs)

Mumbai Job Code: 26387

Job Description :

- Effective inbound and outbound call handling to build up a relationship between the customer and service provider.

- Contact customers by phone to explain advantages and features of service being sold or persuade them to purchase the services by building the customers interest.

- Answer customer's questions pertaining to service being offered through email and telephone.

- Provide quick resolution to all types of customer related issues.

- Explain and Advice customers on prices, services, variables and options to assist customer in making decision.

- Coordinate and schedule appointments with sales team and clients till closure of the deal.

- Regularly follow up with the customers/ service providers/ sales team.

- Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.

Desired Candidate Profile :

- Graduate or Diploma Holder.

- Proficient in English, Hindi & Marathi Languages. Gujarati language will be an added advantage.

- Good Communication and Written skills.

- Computer Literate and good telephone skills.

- Excellent Interpersonal skills and problem solving skills.

- Self-Motivated, Multi-tasking, Quick learner.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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