BPO / Call Centre /ITES

Contract Title: 'International Voice Technical Support'

Requisition Title:

International Voice Technical Support

Job Role:

Support multiple cloud service products and will need to maintain professional multilingual correspondence with clients and keep upto- date with new product offerings . The primary tasks of this team consist of verifying caller identity, creating cases in the incident management system, and resolving technical issues. In instances where an issue cannotth available resources, agents are expected to thoroughly and accurately record the customer's inquiry and initiate the escalat

Job Description :

1.Excellent verbal and written communication skills, as well as strong analytical and problem solving skills, 12+ months related experience in a technical support Experience in BPO

- Working knowledge of incident management systems (developed in training)

- Supporting the configuration, operation and troubleshooting of basic email, web - hosting and VPS issues

- Able to configure and troubleshoot computer and networking issues

- Understanding of terminology and concepts, including but not limited to - POP3/IMAP, - Exchange and VPNs - Triage and troubleshooting for basic email and hosting products

- No certification requirement

- Undergraduate/Graduate/Post Graduate

Interview Location: Indore

Job Location: Indore

Department: BPO / Call Centre / ITES

Designation: Technical Support Executive

Number of Openings: 30

Educational Qualification: Graduate

Skills: Excellent communication,strong analytical

Min Package: 2.50

Max Package: 3.00

Min Experience: 1

Max Experience: 3

Process Information

Process of Recruitment: Telephonic

HR Round Operational Round

Notice period: 0.20 Months

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