Leading Banking Sector

Job Location : Mumbai/ Pune

Job Role : Team Leader of Virtual Relationship Manager

Experience : More than 5 Year

Job Description :

Responsible for managing a team of 8 Virtual Relationship Managers in order to ensure that the portfolio objectives like sales, income, regular service interactions etc are met and customers are serviced properly.

Key Result / Responsibility Areas :

Manage VRM performance :

To ensure that each VRM meets the defined objectives of the Portfolios raced under VRM program.

Monitoring the call flow/ Call volumes :

To ensure the VRM calls the customers as per the calling plan

Distribute the daily triggers for calling

To ensure the birthday calls are made in time to customers daily

To review and monitor the call attempts versus the proper connects and analyse the reason for non contactable customers.

Sales Tracking :

Review of the leads sheet for each VRM and ensuring the latest lead status is always updated.

Coordinating with the Sales Manager to get the latest feedback from the sales executives.

Tracking and highlighting possible customer issues due to improper lead management.

Service Quality & Customer Satisfaction :

To ensure, the VRM is engaging with all his customers regularly and in a proper manner by monitoring the VRMs calls and VOC calls.

Training & Refreshers :

Aid the VRM in their problem areas like objection handling, product features, pitching etc.

Identify training gaps for his team and communicate the same to the UH/ Training Manager every month

MIS - Reporting and Analysis :

To ensure the VRM maintains & Updates the CRA Mars for each group.

Maintain a track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

Kindly apply with your updated CV, if interested. Feel free to contact me on +7435997435, if you have any queries.

Industry : Banking / Financial Services / Broking
Functional Area : Sales, Retail, Business Development
Role Category : Retail Sales
Role : Sales/Business Development Manager
Employment Type : Permanent Job, Full Time

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