About The Company :

We are the worldwide leader in outsourced omnichannel customer experience management. Connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Job Location - Gurgaon

Relevant Exp.required :

- Minimum 5+ years' experience in RFP, Bid management.

- International exposure is mandate.

- Excellent communication skills.

General Details :

- Shift Timing - UK (1-10 PM or 2-11 PM)

5 Days working

"Compensation" - Best in industry

Education Requirements : Bachelor's degree in any stream.

Duties and Responsibilities :

Accountabilities, Responsibilities & Deliverables

Prospect Management :

Support in Salesforce Database Administration and Research, specifically administration of:

Contact research and ongoing administration of the UK Demand Gen database.

Data cleansing and quality control.

Administration and research of web leads for UK from Group

Ongoing monitoring and reporting on UK-specific outputs from CIA

Ongoing monitoring and reporting on UK-specific social media regarding competitors

Post marketing campaign data administration

Post event data administration, research and update

Market Engagement :

Support in the production of marketing collateral, including corporate presentations and case studies.

Assistance in the creation of award entries

Liaison as necessary with partners as administrative support and office based contact

Assisting in the development of sales meeting presentations.

Support with the organisation of off-site marketing events.

Maintenance of Market Engagement & DG Calendar and Collateral (version control/formats)

Support on Group corporate requests for TPUKRSA company and market intel

General research function on intel in support of Partner Eco-System

Bid Solutions :

Update and maintain our online content library

Annual/quarterly updates in line with group policy. Making sure that our content is in line with group content, logos updated etc.

Working with the bid solutions team and UK SMEs to refresh content periodically.

Update content within the online library following bid team submission review

Research :

Monthly UK competitor analysis and market changes/ influencers

Key clients, key prospects, and background/info on key decision makers / influences

Standard content population:

Request For Information

Questionnaires :

Information requests :

Sourcing material for other departments to use (templates, creds decks, case studies, EMEA/Global information requests)

India bid support

The Go To person for the UK Bid Team to work with to source India content for India offshore opportunities for UK based clients

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