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25/11 Omkar Dave
HR Recruiter at Rigel Networks Pvt. Ltd.

Views:79 Applications:0 Rec. Actions:Recruiter Actions:0

Rigel Networks - Executive - Customer Support (0-5 yrs)

Gujarat/Vadodara Job Code: 2937

Job Description :

- Excellent verbal & written communication skills

- Possess strong convincing & negotiation skills

- Knowledge of different time zones (US Shift Time zones)

- Desired Basic understanding of Hardware technologies

- Email Etiquette

- Willing to work for international BPO

- Candidate from English Medium or having good experience in International Voice Process (Night Shift) will be preferred

Skills:

- Assigning hardware service jobs to technicians

- Search & Locate qualified technicians online, Nearest to customer area.

- Daily coordination with technicians & end customers, Maintaining End to end Transaction of Reports

- Negotiating rates within given budget and Meeting SLA's in Timeline.

- Maintaining rapport with technicians

- Following scripts & standard guidelines & achieving daily targets

- Will be working in US Shift, Handling calls for dispatching purposes in a queue system

- Open up calls to be dispatched and determine what type of service is needed by the customer

- Follow up with Client Relation Specialist and technician as needed via telephone or email

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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