Co-Founder at Kevalam Software
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Kevalam Software - Executive - Technical Support (0-3 yrs)
Education Qualification: BE / MCA /BCA/Bsc/Msc/ Diploma in Computer Science.
Job Type: Full-time
Required experience: 0-3 years
Responsibilities:
- Should be good in understanding Technical terminology
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the
- Appropriate internal teams
- Strong problem-solving skills.
- Excellent client-facing skills
- Ensure proper recording and closure of all issues
- Perform other duties as assigned and necessary
Abilities required:
- fluency in English
- verbal and written communication skills
- professional personal presentation
- customer service orientation
- organizing, planning, and prioritization
- problem solving
- attention to detail
- initiative
- reliability
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