As a Travel Ninja Manager, you will manage all customer concerns & bookings to drive them to their full potential. We are looking for someone with an in-depth understanding of the term "customer care & conversions".

Key Responsibilities:

Manage and drive a team of travel ninja executives to achieve their daily targets

Provide quality customer service and problem resolution to customer queries over the phone, email and chat platforms

Drive bookings using planned approaches and pitches

Meet customer requirements through first-contact resolution

Clarify customer doubts; probe for and confirm understanding of requirements or issues

Work with the team to develop proposals that address clients' needs. Use a variety of styles to persuade or negotiate these needs, concerns and objectives

Listen attentively to customer needs and concerns; demonstrate empathy

Confirm customer understanding of the solution and provide additional customer education as needed

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Working Hours:

Rotational Shifts (10 hour shift per day between 8:00am to midnight, 5 day work week) and weekly holidays

Skills & Qualifications:

A Bachelor's degree in any stream

The desired skills are persuasion, prospecting, public speaking, team management, writing, closing skills, motivation for sales, identification of customer needs and challenges

Desired Experience: 3+ Years

Expected Date of Joining: Immediate to 15days

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