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22/05 HR Professional
HR Professional at Finkurve Financial Services Ltd

Views:227 Applications:25 Rec. Actions:Recruiter Actions:1

Finkurve - Customer Service Role (1-4 yrs)

Mumbai Job Code: 5971

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle product and service inquiries

provide pricing and delivery information

perform customer verifications

set up new customer accounts

process orders, forms, applications and requests

organize workflow to meet customer timeframes

direct requests and unresolved issues to the designated resource

manage customers' accounts

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

record details of actions taken

prepare and distribute customer activity reports

maintain customer databases

manage administration

communicate and coordinate with internal departments

follow up on customer interactions

provide feedback on the efficiency of the customer service process

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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