Recruiter at Resource Weaver HR Consultant Pvt Ltd
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Executive - Process Support/Customer Service - Telecom (3-5 yrs)
ROLE : Process support Executive
POSITION : Lead Enterprise
LOCATION : Mumbai
- Ensure immediate / within TAT resolution of all tickets raised through ownership and if required coordination and escalations to respective functions/ teams (if required.)
- Ensure escalations are raised to the appropriate teams with proper information and within the specified time.
- Highlight recurrence of specific issues.
- Managing bulk provisioning requests.
- Do Analysis on daily transactions with respect service provisioning
- Highlight Process Deviations by Region/ state/JC to Manager.
- Ongoing real-time support to operations personnel, especially in the JCs and state.
- Coordination with states and multiple touch - points for internal complaint resolution.
- SR Closure.
Key Result Areas :
- Ensure resolution is a quality resolution.
- Timely delivery of the information to the state process owners for resolutions and action taken.
- Timely Close looping with stakeholders at State and NHQ
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
