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28/11 Sujit
HR - Talent Acquisition at Epicenter Technology

Views:97 Applications:2 Rec. Actions:Recruiter Actions:0

Epicenter - Team Leader - Contact Center Operation Sales (2-6 yrs)

Mumbai Job Code: 2968

This mail is with regards to an opening with us in Team Leader Sale for a Operations Sales)

Requesting you to please go through the detailed JD and if interested please walkin at the below mentioned time (Contact Details mentioned below)

About Epicenter Technologies Pvt Ltd,

- Epicenter is a leading provider of Business Process Management Solution's, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world.

Please click below link for more info - http://www.epicentertechnology.com/corporate.aspx

Job Roles and responsibilities :

- Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.

- Plan, implement & monitor deliverables for the teams reporting to him

- Coordinate with other departments for smooth implementation of work

- Responsible for maximizing revenue & minimizing cost.

- Coordination with the Clients, Experience in Client Management and Interaction will be preferred.

- Responsible for Daily Operational Reports.

- Responsible for morale & motivation of the staff.

- Responsible to train & create growth opportunities for Subordinates.

- Managing Employee Relations, conducting Skip Level meetings and improving employee connect

- Ability to liaise with relevant support departments stakeholders

Ability to create an environment of trust and fairness, and drive organizational culture and values

Education Requirements

- HSC/Graduate in any Stream

Others Skills :

- Good Communication Skills/ /Problem Solving/People Skills

- Empathy, Assertiveness and leadership are key skills for this role

- Prior experience in managing operations of more than 46 agents

- Multi lingual - Knowledge of a south language will be an added advantage if hiring for a process which has linguistic agents.

Address :

Epicenter Technologies Pvt. Ltd.
Salasar Business Park, Off 150 Feet Flyover Road,
Bhayander (West), Thane 401 101, Maharashtra, India.
Contact Person - Sujit Mendon
Contact Details - 8097815514 / 9619818084 / 9619641388
Interview Time - 12:30 to 7:00 PM

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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