Hiring for Customer Support Voice Process in Bank

Designation : Assistant Manager (Contact Center Executive)

Process : Domestic Inbound Voice Support (No Sales, No Targets, No Marketing)

Location : Thane West, Mumbai

Job Description:

- Handling Customer Queries and Providing Information as per Defined Standards

- Effective Redressal of all Customer Complaints and Providing

- Follow Up On Escalations and Closing Them

- Updating Product and Processes in Databank

- Phone number updation

- Email ID updation

- SMS alert registration

- Providing account information

- Blocking and reissuing cards

- Cheque book requests

- Statement requests

- Net banking/Business banking ID activation / Deactivation

- Respond to mails sent by customer

- Take queries from customers for lost card & blocking the card

Job Criteria :

Eligibility: Any Graduation with No Arrears (2017 Passed out Also Apply)

Language: Fluency in Hindi & English

Experience: 00 - 03 years experience in voice or semi voice process

Fresher's Salary 1.70 LPA + High Incentive & Experience 2.50 LPA + High Incentive Per Annum

Job Type: Permanent Role

5 Days Working (Day shift) & Fixed Week off

Age Limit: Below 30 can apply

No CAB

Interview Date: 21 / 07 / 2017 Wednesday

Time: 10:00 AM - 2:00 PM

If you meet the minimum requirements call us @ 7904323856 - Chandan (Whatsapp only 9940366347)

Note: Direct Payroll & On Role of Bank

Kindly Ignore if you already take up this Interview

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