Principal Duties :

- Reviews & vet incoming inquiries via call & emails.

- Understanding the requirement of the potential client.

- Reach out to clients and assist them to choose right product.

- Manage customer expectations of response time and issue resolution

- Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email, telephone and onsite visits.

- Positive attitude while on the phone and with coworkers

- Takes update/follow up on inquiries & orders for product via email, fax or phone.

- Monthly & Weekly report on Sales Coordination.

- Informs route salesperson of any changes to scheduled orders

- Troubleshoot and reproduce problems and define workarounds

- Work with the team on the complex issues

- Acts as initial contact for route salespersons

- Deliver software patches and upgrades to resolve issues

- Receives Customer Service calls

- Reply to customer letters, emails and website submissions

- Provide product feedback to reduce the number of issues experienced by the customer

- Prepare post-sales support material to increase the effectiveness of Tier 1 support

Candidate Profile :

- 6 months to 1 year of experience with academics in Bsc. In Computer Science, Information Technology or Bachelor in Electronic Engineering or equivalent Diploma

- Technical knowledge of : Networking and IT security, wireless and communications networking

- Excellent interpersonal and communication skills, both written and verbal

- Experience with working with a geographically dispersed customers.

- Competent in MS Office tools, specifically Word, PowerPoint, Excel

- Presence of mind

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